Privacy policy

Last updated: September 23, 2026

Your privacy matters to us. CALDA Home Decor operates this store and website (including all related information, content, products, and services) to give you a great shopping experience (the “Services”). The store runs on the Shopify platform, which helps us provide these Services to you.

This policy explains how we collect, use, and disclose your personal data when you visit or use the website, make a purchase, or contact us in any way. By using the website, you confirm that you have read and understood this policy.

Personal Data We Collect

We collect or process the following categories of your data, depending on how you interact with the website:

• Contact data: name, address, delivery address, phone number.
• Payment data: order financial details related to Cash on Delivery (COD), and any online payment data if you use an online payment method.
• Account data: if you create a store account (username, preferences).
• Transaction data: products you view or add to your cart or wishlist, and your purchase and return history.
• Communication data: any messages or inquiries you send us, whether via WhatsApp or the website.
• Device and browsing data: device and browser type, IP address, and your interaction with the website via cookies and analytics tools.

Sources of Data Collection
• Directly from you: when you place an order, create an account, or contact us.
• Automatically from the website: through cookies and similar technologies while you browse.
• From service providers: such as Bosta shipping company, and Shopify itself as the platform hosting the store.
• From our advertising partners: such as tracking tools like Meta Pixel, to understand ad campaign performance.

How We Use Your Data
• Providing and improving the service: preparing and shipping your orders, confirming orders, handling returns or replacements, and personalizing your experience on the website.
• Marketing and advertising: sending offers or updates (if you've opted in), and showing relevant ads on Facebook, Instagram, and TikTok based on your interaction with the website.
• Security and fraud prevention: verifying order authenticity and protecting the COD payment process from fraudulent use.
• Communicating with you: responding to your inquiries and providing customer service via WhatsApp.
• Legal compliance: complying with applicable Egyptian laws, including Consumer Protection Law No. 181 of 2018.

How We Disclose Your Data
• With Shopify and service providers who help operate the website (hosting, analytics, technical support).
• With our contracted shipping company, Bosta, to deliver your order to your door.
• With advertising partners (such as Meta) to show relevant ads, done in an aggregated way without revealing your full personal identity to them.
• In legal situations, such as responding to an official request from a government authority or to protect our legal rights.
• We do not sell your data to any third party for marketing purposes outside the scope of this policy.

Our Relationship with Shopify
The website is hosted on the Shopify platform, which collects and processes certain data about your use of the website in order to provide and improve the service for us. You can learn more about how Shopify uses your data through Shopify's Privacy Policy.

Children's Data
The website is not directed at children, and we do not knowingly collect data from anyone under the legal age. If you are a parent or guardian and believe your child has shared data with us, please contact us to have it deleted.

Data Security and Retention
We take reasonable measures to protect your data from unauthorized access or use, but no one can guarantee 100% security for any data transmitted over the internet. We retain your data for as long as necessary to provide the service or comply with legal requirements.

Your Rights
In accordance with Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:
• Request to know what data we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your data.
• Opt out of marketing messages at any time.

To exercise any of these rights, contact us using the details below.

Complaints
If you have any complaint regarding how we handle your data, please contact us first. If you're not satisfied with our response, you have the right to escalate the matter to the competent regulatory authority in Egypt.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date.